Our Best Rate Guarantee When you book directly with us, we guarantee we’ll always give you the lowest price online on any given room type. Whether you book via our website, or by telephone or email, it is our aim to make your booking experience as quick, easy and secure as possible. If you can find a better price somewhere else, we’ll match it. When you book your stay directly on our website you’ll be guaranteed: The best publicly available rate If you find a lower publicly available rate we will match that rate. Personalised service Booking direct with us means that our staff will ensure that all special requirements are taken care of. There will be complimentary Wi-Fi throughout your stay. Become a member of our loyalty club Enjoy 10% off your next booking and access to other private offers only available to those who book direct with us. No hidden fees or charges Booking direct with us means there are no unexpected booking fees or charges added at the last-minute. All our rates shown are including VAT. HOW IT WORKS Book a room via our website www.thefalstaffincanterbury.com or call us on 01227 462138 or email us at stay@thefalstaffincanterbury.com If within 24 hours of making the booking you find a lower rate for the same room type, inclusions, stay dates and payment conditions, please email us at stay@thefalstaffincanterbury.com. Terms and conditions 1. Under this guarantee, if you book a hotel room at The Falstaff Hotel using any of our direct channels (such as our website, by telephone or via email), and within 24 hours of making your reservation you find a lower rate online for the same hotel room, number of guests, inclusions and reservation dates, email us with the details and we’ll match the lower rate. 2. To be eligible, you must have a confirmed reservation made through The Falstaff Hotel direct channels, such as our website, via telephone to our front desk staff or email and be in receipt of a confirmation email. 3. If you find a lower rate on an eligible, OTA (online travel agency) within 24 hours of making your reservation directly with The Falstaff Hotel, and it is more than 24 hours before the standard check-in time, email us on stay@thefalstaffincanterbury.com 4. We will verify the lower rate by comparing the rate given to you by us with the rate found on the OTA (Online Travel Agency) website for the same room type, stay dates, number of guests, inclusive extras (e.g. breakfast) and cancellation policy. 5. The OTA rate: – must be in £GBP (Pounds sterling). Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee. – must be available to the general public – in other words, you are not required to sign up for any kind of membership or be part of any program, or log in to a website, to obtain the rate; – must be available to book at the time of verification. – must not be a package rate eg includes dinner – must be bookable immediately, ie the OTA is able to provide an immediate confirmation or actual hotel reservation The Best Rate Guarantee applies only to rates found on OTA websites that meet all of the above criteria and if you can provide a form of payment to complete the booking. 6. Once verified, we will adjust the rate on the reservation you booked directly with us to the lower rate found on the OTA website. 7. The Falstaff Hotel reserves the right to modify or cancel its best rate guarantee policy at any time without prior notice, also to determine the validity of any claim.